Delivery information
Delivery information
At PASHOM our goal is to provide to you an exceptional service, combined with an exceptional product. All our products are Fairly Traded and handmade/handwoven by women artisans from ethical/sustainable businesses that rely on our and your continued support for their businesses viability. They take immense pride in their work, and want nothing more than for you to be 100% happy with the product you are purchasing.
Delivery charges & procedures
All prices shown on our website are in Australian dollars and include GST. All orders from our shopping cart will be delivered to your chosen address within 10 working days, and for security, will be delivered via registered post or courier. Depending on the size of your order and your location within Australia, delivery charges will generally be in the range of $10.00. For Australian orders. all orders over $120 will receive free delivery. International order delivery charges will be costed on an order by order basis but will generally be in the range of $20, and international customers will be responsible for local taxes and charges.
What if your order is not in stock?
We will contact you immediately if the product you have ordered is not in stock, and let you know when you can expect delivery. Our products are meticulously handmade from sustainable businesses overseas, so our orders can take a number of weeks to complete and arrive into Australia. We can discuss options with you at the time.
“Without art, there is no idealism. Without idealism, there is no integrity. Without integrity, there is nothing but production.”
Raymond Chandler
Pashom is dedicated to supporting cottage craft and Fair Trade industry in Nepal and empowering women to become self sufficient and to reach their full potential.
Our artisans work in a happy, fair and dignified environment where they work from 9am to 5pm, are paid above award wages and receive benefits including annual leave, sick pay and a yearly bonus.
Women with young children at home who cannot travel daily to the workshop are able to take the raw materials to their homes and work in their own time.
Pashom also donates a percentage of profit to the continuing education of our artisans’ children.
Monique Rattray-Wood, Partner
Monique has worked for over 20 years in advertising and marketing for a wide range of clients. In 2002, she met Fiona whilst volunteering in Nepal and cemented a wonderful friendship which allowed her to watch Pashom grow over the years to become the beautiful and ethical business that it is today. After discussions with Fiona they saw the potential to not only extend the reach of Pashom products globally but to also support a larger number of women in skills development and employment in Nepal. With these goals in mind a new partnership was born in 2017.
Monique lives on the Gold Coast with her beautiful family. She loves to travel, paint and emerge herself in business and creative pursuits with meaning.
The Dream Team
Our workshop in Kathmandu Nepal is run by the formidable Anita Gurung.
Anita is a wonderful force to be reckoned with and is the backbone of our operations in Nepal. Not only is she the integral part of ensuring all Pashom products are made on time and always to a very high quality, she also looks after all 60 women that we support and extends her time and energy to them both financially and emotionally.
Our team of 35 artisans come from various regions of Nepal and India and from mixed socio-economic backgrounds. Many are single mothers supporting their children’s wellbeing and education, and we are so happy to be able to provide them with the security of fulltime employment and a loving and supportive workplace. Our artisans are very proud of their work and the love and pride imbued in our products can truly be felt.
